Yes, all orders are tied to a specific email address, so you will need to have yours registered to place your order.
The minimum order amount is USD30 per order.
It depends on your selected payment method:
Unfortunately, stock is not reserved until the order has been submitted. Parts saved in your cart will not be held or reserved.
Yes, you will receive an e-mail confirmation when your order has been submitted which includes your "WEB-SO" sales order number. You can also login online and make sure your order says "Submitted".
Once the shipping carrier you selected takes possession of your order, you will receive an e-mail that includes both your tracking number and your sales invoice. Please note that some email providers occasionally misidentify emails of this sort and route them to a Bulk or Junk Mail folder.
In most instances, we are unable to cancel your order once it has been submitted. If this happens to be the case, you can return your order to us when it arrives and then be refunded once the parts have been received.
Once the order has shipped, a copy of the invoice will be sent to the email address provided on the order as well as the email address listed on the billing account (if applicable).
As a registered user, you can retrieve a copy of your invoices at any time in your order history.
The majority of inventory listed includes date codes in the item level details. However, about 20% of the items published do not include date codes. These items usually have date codes within the last 2 years or newer. We are working with the suppliers who currently do not provide date code information to develop a process by which we can acquire this data so that we can include date code information on every part listed on our site.
The tracking information is available within your order confirmation email or you can log-in to your registered account. Select status and history and find out the appropriate invoice to view the shipping information.
Orders are typically delivered from Hong Kong within 5-7days, depending on location and time of order.
There are several possible reasons for a shipping delay, including:
If you haven't received your package within your selected delivery times, please verify the expected delivery date with the supplied tracking information in your Shipping Confirmation email.
All the parts are shipped from our warehouse located in Hong Kong.